Forum Discussion

Byss's avatar
Byss
5 months ago

My business is not showing

recently renewed my BYOB business account so I can send tax summaries.    however the page says can not find business.    I really need help as I have people complaining about their tax summaries...
JodieW-CGH's avatar
JodieW-CGH

Hello! Was this issue resolved? I'm having the same problem. MOCA has frozen & won't connect me with a live person to resolve the issue. Thanks in advance 😊

Genreve_S's avatar
Genreve_S
MYOB Moderator
2 months ago

Hi JodieW-CGH,

 

There are many possible reasons why your file may not appear in the My Businesses window. Since every instance is unique, it might be best to reach out to support for help. If you are unable to reach the live chat via MOCA, you can create a support ticket from the MyAccount window.

 

Thanks,
Genreve

  • JodieW-CGH's avatar
    JodieW-CGH
    2 months ago

    Thanks Genreve, done ✅

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