Forum Discussion

Audrey2014's avatar
Audrey2014
Contributing User
2 years ago

Bank feed not getting from any transactions since 14 of Sep

Hi    Bank feed seems not working. I have had any updated bank for two days. Could you please help.    Thanks    
Celia_B's avatar
Celia_B
MYOB Staff

Hi Audrey2014,

 

Thank you for your post and welcome to the Community Forum. 

 

I am sorry to hear about your experience. In this matter, can you please try to do the basic trouble shooting like Clearing Cache. Clearing them fixes certain problems, like loading or formatting issues on sites. 

 

Please let me know if you need further assistance with this. I am happy to assist. 

 

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

 

Thanks, 

Cel

 

 

Audrey2014's avatar
Audrey2014
Contributing User
2 years ago

Hi 

 

It is still not working. 

- I have checked account link and it's correct

- I have checked this payment has never been reconciled.

- I tried clearing cache it's still not working

 

Can you please have a look two screenshot. I can see this is not my problem. this problem is from MYOB and it need to fix.

 

 

Thanks

 

  • Celia_B's avatar
    Celia_B
    MYOB Staff
    2 years ago

    Hi Audrey2014,

     

    Thank you for your post and welcome to the Community Forum. 

     

    I am sorry to hear that you are having this problem. To further assist you with this, I need some information to check on your account. I will send you a private message to ask for some information. Kindly check your inbox. 

     

    Thank, 

    Cel

     

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