Forum Discussion

Noddysfriend's avatar
Noddysfriend
Contributing Cover User
3 years ago

Bank Feeds - 'Get Bank Transactions' may not be working

Hello,

Thanks for fixing the 'auto' bank feed update that appears to work around 5:00am each morning. We are now seeing all records for the previous day.

However, there is still a problem with the 'Get Bank Transactions' option.

 

1. Yesterday - this function was causing a 'lockout' of all MYOB functions, (I had to resort to cancelling MYOB via the 'task manager')  but that has been resolved.

2. Today, I am simply not getting 'todays' transactions, even though the process appears to have completed and the 'last updated date and time' have been updated. (There are valid bank transactions for 'today' which are not being displayed.

 

Thank you

  • Melisa_D's avatar
    Melisa_D
    3 years ago

    Hi Noddysfriend, 

     

    Thanks for your post. Have these transactions come through since ? If they haven't can you please confirm the last 4 digits of your product serial number and last 4 digits of the bank feed bank account so I can take a look into this for you. 

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi Noddysfriend, 

     

    Thanks for your post. Have these transactions come through since ? If they haven't can you please confirm the last 4 digits of your product serial number and last 4 digits of the bank feed bank account so I can take a look into this for you. 

    • Noddysfriend's avatar
      Noddysfriend
      Contributing Cover User
      3 years ago

      Thank you. The system has automatically updated the bank fees at 3:57am this morning.

      Seems to be 'working as expected'.

    • Noddysfriend's avatar
      Noddysfriend
      Contributing Cover User
      3 years ago

      Thanks for your reply.

      No - no more transactions have come through.

      I have checked the 'update frequency' of both banks, and the are both 'daily', so perhaps I have wasted your time. In which case I apologise.

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        3 years ago

        Hi Noddysfriend, 

         

        No don't be sorry I'm happy to help. If you don't receive the bankfeeds please confirm the last 4 digits of your product serial number and last 4 digits of the bank feed bank account, I'd be happy to take a look into it.