Forum Discussion

Noddysfriend's avatar
Noddysfriend
Contributing Cover User
3 years ago

Bank Feeds - 'Get Bank Transactions' may not be working

Hello, Thanks for fixing the 'auto' bank feed update that appears to work around 5:00am each morning. We are now seeing all records for the previous day. However, there is still a problem with the ...
  • Melisa_D's avatar
    Melisa_D
    3 years ago

    Hi Noddysfriend, 

     

    Thanks for your post. Have these transactions come through since ? If they haven't can you please confirm the last 4 digits of your product serial number and last 4 digits of the bank feed bank account so I can take a look into this for you. 

Melisa_D's avatar
Melisa_D
Former Staff
3 years ago

Hi Noddysfriend, 

 

Thanks for your post. Have these transactions come through since ? If they haven't can you please confirm the last 4 digits of your product serial number and last 4 digits of the bank feed bank account so I can take a look into this for you. 

  • Noddysfriend's avatar
    Noddysfriend
    Contributing Cover User
    3 years ago

    Thank you. The system has automatically updated the bank fees at 3:57am this morning.

    Seems to be 'working as expected'.

  • Noddysfriend's avatar
    Noddysfriend
    Contributing Cover User
    3 years ago

    Thanks for your reply.

    No - no more transactions have come through.

    I have checked the 'update frequency' of both banks, and the are both 'daily', so perhaps I have wasted your time. In which case I apologise.

    • Melisa_D's avatar
      Melisa_D
      Former Staff
      3 years ago

      Hi Noddysfriend, 

       

      No don't be sorry I'm happy to help. If you don't receive the bankfeeds please confirm the last 4 digits of your product serial number and last 4 digits of the bank feed bank account, I'd be happy to take a look into it. 

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