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Feebie's avatar
Feebie
Trusted Cover User
12 months ago

missing some bank feed transactions

Hi - it seems we are missing some bank feeds - there is no help on live chat, no one is answering the phones, can you please help us in access the missing bank feeds.

Thank you

  • So today I spent time ticking off the last month of transactions against the bank print to ascertain where the bank feed failed and manually reconcile 3 bank accounts. 

3 Replies

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  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator

    Hi Feebie,

     

    Thank you for letting us know about your concern and I'm sorry to hear that you've had that experience. We are aware of an incident currently impacted some users accessing their bank feeds. Our development team are working to resolve this as quickly as possible.

     

     

    Please let me know if you need further help.

     

    Kind regards,

    Sai

    • Feebie's avatar
      Feebie
      Trusted Cover User

      So today I spent time ticking off the last month of transactions against the bank print to ascertain where the bank feed failed and manually reconcile 3 bank accounts. 

      • Isaiah_C's avatar
        Isaiah_C
        MYOB Moderator

        Hi Feebie,

         

        Thank you for letting us know and we're glad that it was resolved. If you have any concerns in the future, feel free to post in our Community Forum. 

         

         

        Please let me know if you need further help.

         

        Kind regards,

        Sai