Forum Discussion

thirteen32's avatar
thirteen32
Contributing User
11 months ago

Missing Payrun but present in STP/transactions/balancesheet

Hi,

 

I have an issue. I created a pay run for December, but it doesn't appear in the PayRoll -> PayRuns.

 

However, it does appear in:

- STP submissions

- Balance Sheet/Profit & Loss

- Match transactions on bank transactions

- YTD for employee

 

How can I get this missing PayRun back in PayRoll -> PayRuns?

 

Thanks,

James

  • Doreen_P's avatar
    Doreen_P
    11 months ago

    Hi, thirteen32

     

    Thanks for your post, and welcome to the MYOB Community Forum.

     

    Pay runs can be missing from the Payroll > Pay runs screen if they have been accidentally entered for the period by which the Pay runs screen is not filtered. If the pay run amounts are still in the employee monthly totals, try searching for the pay run from a date in the past to some date in the future. This will rule out any issues related to the date range.

     

    Please let us know how it goes on your end.

     

    If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

     

    Best regards,

    Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    11 months ago

    Hi, thirteen32

     

    Thanks for your post, and welcome to the MYOB Community Forum.

     

    Pay runs can be missing from the Payroll > Pay runs screen if they have been accidentally entered for the period by which the Pay runs screen is not filtered. If the pay run amounts are still in the employee monthly totals, try searching for the pay run from a date in the past to some date in the future. This will rule out any issues related to the date range.

     

    Please let us know how it goes on your end.

     

    If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

     

    Best regards,

    Doreen

  • thirteen32's avatar
    thirteen32
    Contributing User
    11 months ago

    Hi,

    Thank you for the reply. I thought I did have the dates filtered correctly, so I set even wider dates and discovered I put the wrong pay date on pay run which is why it wasn't showing up. I think I have it sorted now.

    Thanks,

    James

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      11 months ago

      Hi, thirteen32

       

      Thanks for updating us.

       

      We're glad to hear that the issue has been resolved. Should you require additional assistance, please do not hesitate to contact us. We are delighted to assist you.

       

      Best regards,

      Doreen

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