Forum Discussion

Maria_Row's avatar
Maria_Row
2 years ago

Bank feed from CBA not working

Hi,

 

Is there any technical issue? For some reason Bank Feed from CBA did not go through for 26.07.2023. Before everything worked smoothly.

 

Please advise if we can do anything on our end.

 

Thanks,

Maria

  • Isaiah_C's avatar
    Isaiah_C
    2 years ago

    Hi Maria_Row,

     

    Thank you for reaching out to us and welcome to Community Forum! We are aware of an incident currently impacted some users accessing their bank feeds. Our development team are working to resolve this as quickly as possible.

     

     

    Please let me know if you need further help.

     

    Kind regards,

    Sai

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    2 years ago

    Hi Maria_Row,

     

    Thank you for reaching out to us and welcome to Community Forum! We are aware of an incident currently impacted some users accessing their bank feeds. Our development team are working to resolve this as quickly as possible.

     

     

    Please let me know if you need further help.

     

    Kind regards,

    Sai

  • MISSJEANNE's avatar
    MISSJEANNE
    Experienced User
    2 years ago

    I am having the same issue.  Last updated bank feed 25/7/2023.  Commank.

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi  Renw  and MISSJEANNE 

    Thanks for your post. We received an update from the Bank Feeds team that this issue has been resolved. If you're still having this issue, please send me a private message with the Following information and I'll be glad to help you with this:

    * Serial number
    * Company name
    * Email Address and Full name

    Regards,
    Earl

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    2 years ago

    Hi MISSJEANNE 

     

    We would like to check back with you to see if this issue has been fixed. If not, you can send us the necessary details through our private message so that we can assist further.

     

    Cheers,

    Princess

    • Renw's avatar
      Renw
      Experienced User
      2 years ago

      Yes it appears to be working again. Thank you.

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    2 years ago

    Hi Renw 

     

    Thank you for the update. We're glad to hear that you have this issue resolved. Please feel free to post again If you need help in the future. We are more than happy to assist.

     

    Cheers,

    Princess

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