Hi,
I have had an issue for weeks now where the bank feed has been activated and the balance is coming through correctly, but no transactions are coming through. I have a ticket 0168017 from the 9 April for the issue to be looked into.
I will be going on leave soon and need this issue sorted for the person taking over.
My Bank feed is not updating in the morning since 10/09/2024. Anyone else have this issue?
Hi Umarrett,
Welcome to the Community Forum!
If your bank feeds aren’t updating, you can contact your bank to check if there’s an issue on their end. I also recommend reaching out to our virtual assistant, MOCA. It’s designed to help with issues like this, so give it a try! You can interact with MOCA at myob.com/support for any queries or assistance. If MOCA can’t resolve the issue, our live chat team is available to assist further.
Regards,
Earl
Yes, we have had this issue for a couple of days now.
Hi KyleeB1,
If your bank feeds are not updating, please submit a support ticket at myaccount.myob.com. Our support team will be happy to assist you in resolving the issue.
Regards,
Earl
Hi Woodsy4,
Thanks for following up on this.
As per checking the case number, we emailed you on 11/04/2024 requesting another screenshot of the bank statements as the first one is a bit blurry on the end of the team who's handling your concern. Kindly reply to that email with the screenshot. Please ensure to the include the bank statement from March 22 to present.
Feel free to post again anytime if you require further assistance.
If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.
Best regards,
Doreen
Hi Doreen,
Thanks for looking into this.
I did send the statements, but was never informed of any issue with the quality of the screenshots.
I have sent them to Princess again via PM.
Apparently there is an issue but you can get it manually click on "Get Bank Transactions" and enter your credentials.
this hasn't worked for us over the last couple of days either.
