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Software not running properly?
Recent Posts & Replies
My Solo - Invoicing, can i add additional pdf's
Hi, Ive watched the vids for Lite service. It shows an invoice being generated and below you can drag and drop additional PDFs to the invoice. meaning you can send the invoice with attached pdf also. does the solo app do this aswell? watched videos and couldn't see option. part of our invoicing is sending a pdf report of the service performed. i am after a one stop solution, so unsure if i need solo or lite. with solo can the contactless payment be done on a ipad? with lite, as its cloud based, can contactless payment via phone or ideally ipad be performed through a downloaded app. or is contactless payment via phone only, meaning i require solo thanks :)
Business Verification
We've received an email about verifying our business for secure invoicing. We don't use any of the online invoicing options and have no plans to. Do we still need to go through the verification process? By verifying will there be any changes to our invoice setup? Will we have to set up our system/invoices so that none of the online payment options appear on the invoices? Thanks
MYOB Payroll 2025.1 & Decommissioning
FYI: MYOB Payroll 2025.1 - March 2025 MYOB Payroll 2025.1 updates the ACC earner levy rate, ESCT and extra pay tax thresholds for the 2025 to 2026 financial year. MYOB Payroll will be decommissioned on 1 April 2026. After this date, features, patches, compliance updates and support will no longer be provided. Visit our page about MYOB Payroll coming to an end for more information and migration options. MYOB Payroll 2025.1 - March 2025
Urgent-Payrun duplicated/doubled up by MYOB software error
Hi, We have had a very strange and worrisome issue which came up the 3 times now. The first time, 3 months ago, we noticed 3 employees payruns popped up again like a duplicate payrun and it definitely wasn't done by us. Thankfully we managed to delete them and got the numbers back to normal. This month again, it's happened again. All of March2025 salaries were processed and closed by the 29th, when all of a sudden, a pay-run for an employee popped up with a payrun date of 31st March. This employee was already paid by the 29th. So this was like a duplicate payrun. Today same thing happened for yet another employee. A payrun dated 1/4/2025 pops up for yet another employee whose salary was already processed by on 28th MArch. What is going on MYOB??? This is a really serious matter and I wish someone immediately resolves this. These duplicate payrolls show up in 'payrun' tab as well as in 'prepare electronic payment'. Like wise it also messes up with our P&L, Balance sheet, so one can imagine the criticality of this issue. Each of the 3 times this happened, we deleted the duplicate payruns. But I can share the screenshot of the 3rd one. I didnt save the other 2. Myob , this is a very serious matter and makes us suspect the stability of the software, so much so that, we are already thinking of other accounting software options . Please look in to the matter. Regards, Ann
Bank feed requiring account details
When trying to upload a new .qif statement into my bank feed I have been told that in order to keep using my bank feed I need to select a bank account type. This has never happened before. After selecting 'everyday account' I am then prompted to enter my bank account details (acct no, bsb etc) before I can save and start uploading statements again into my bank feed. I have no interest in automatically connecting my bank account and therefore do not wish to provide my bank account details. I manually upload .qif statements and that works perfectly fine for me. Could you please let me know how I can satisfy the need to select a bank account type without having to enter my bank account details. Thankyou.Saving frequently used items
We got this great idea via the digital assistant and we thought we simply MUST share it with our Solmates and see what you guys think. Don't forget to vote on the ideas you'd like to see implemented! "I’d love to have a way to save my go-to invoice items instead of typing them out every single time. For example, if I often bill for “Logo Design” at $500, I could just save it once and quickly add it to any invoice. It would save me so much time and effort, making invoicing way easier and more efficient."
