Forum Discussion

Noddysfriend's avatar
Noddysfriend
Contributing Cover User
3 years ago

Bank Feeds - 'Get Bank Transactions' may not be working

Hello, Thanks for fixing the 'auto' bank feed update that appears to work around 5:00am each morning. We are now seeing all records for the previous day. However, there is still a problem with the ...
  • Melisa_D's avatar
    Melisa_D
    3 years ago

    Hi Noddysfriend, 

     

    Thanks for your post. Have these transactions come through since ? If they haven't can you please confirm the last 4 digits of your product serial number and last 4 digits of the bank feed bank account so I can take a look into this for you. 

Noddysfriend's avatar
Noddysfriend
Contributing Cover User

Thanks for your reply.

No - no more transactions have come through.

I have checked the 'update frequency' of both banks, and the are both 'daily', so perhaps I have wasted your time. In which case I apologise.

Melisa_D's avatar
Melisa_D
Former Staff
3 years ago

Hi Noddysfriend, 

 

No don't be sorry I'm happy to help. If you don't receive the bankfeeds please confirm the last 4 digits of your product serial number and last 4 digits of the bank feed bank account, I'd be happy to take a look into it.