Hi Doreen,
Thank you so much :) I have found where the fees are.
Although, I'm still confused how the client paid $400 and has proof of this yet we only received $392.55 in the bank but MYOB matched the invoice to the payment for the $400.
Does the surcharge get paid automatically at the end of the month with the monthly MYOB surcharge fees?
Thanks again!
Hi anidcounts,
Glad to know that you've found where the fees are. There is a transaction fee that will apply to all payments made online. The difference in the amounts is due to the surcharge fee. Transaction fees of 1.8% of the invoice total + $0.25 per transaction. When your customer pays $400, the fee is deducted before the amount is deposited into your bank account, which is why you received $392.55. The surcharge is automatically calculated and deducted at the time of the transaction, not at the end of the month. See this link about online payments for more details.
Cheers,
Shella
