Forum Discussion

WildReign1's avatar
WildReign1
Contributing User
12 months ago

Customer Return - How to bank match transaction

Hi, Im really hoping someone can please help!    I am processing a customer return, I have followed the help instructions to create and refund a credit note, but how do we match that to the bank tr...
  • Earl_HD's avatar
    Earl_HD
    12 months ago

    Hi WildReign1,

     

    Thank you for getting back to us and providing an update. 

     

    My apologies for the late response. When processing an invoice and applying a payment, if there are no open invoices for a particular customer, you won't be able to generate a payment. To resolve this, create an invoice for the customer, enabling you to process their payment through 'Sales' >> 'Take Payment' or other applicable payment entry methods. This action will result in a customer return, allowing you to either refund or apply it to an invoice payment in your Bank Account section, where you can match it with your bank feed transaction. Notably, the invoice used for these payments technically registers as '0.00' income since no revenue is associated with that invoice


    Feel free to post again, we're happy to help!
    Regards,
    Earl

WildReign1's avatar
WildReign1
Contributing User

Hi - thanks so much for your response. 

 

I have created a negative invoice for the transaction, and this created a credit note. 

I tried to go into my bank transactions to match the credit note to the transaction we refunded this person, but it wasnt showing, so i processed the refund in the customer return screen but it still isnt showing anything to match against the bank transaction and now im not sure the best way to allocate this transaction

 

Appreciate your help! 

Earl_HD's avatar
Earl_HD
MYOB Moderator
12 months ago

Hi WildReign1,

 

Thank you for getting back to us and providing an update. 

 

My apologies for the late response. When processing an invoice and applying a payment, if there are no open invoices for a particular customer, you won't be able to generate a payment. To resolve this, create an invoice for the customer, enabling you to process their payment through 'Sales' >> 'Take Payment' or other applicable payment entry methods. This action will result in a customer return, allowing you to either refund or apply it to an invoice payment in your Bank Account section, where you can match it with your bank feed transaction. Notably, the invoice used for these payments technically registers as '0.00' income since no revenue is associated with that invoice


Feel free to post again, we're happy to help!
Regards,
Earl

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.