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mscheurer's avatar
mscheurer
Experienced User
2 years ago

Dealing with MYOB tech suport

Dealing with MYOB tech suport is really starting to p*** me off. 


Started a request (#01517385) becasue I can't add a second bank feed only to have to wait for a reply for 8 days and then have the case closed halfway through working on a solution. In the meantime one of my replies triggered a new request and I was told to contact the person directly, which I thought I did by replying to their emails...

Is this the best you can do?

Frustrated to the point of getting angry!


12 Replies

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  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi mscheurer, 

     

    I hope this message finds you well. I'm sorry to hear your email replies that were not recognized. It seems that it was caused by multiple support cases open with the same issue. 

     

    We appreciate your patience. If you need to continue the support request. you can reply to any emails that are tagged with the case number 01527828 as it is still open.

     

    Feel free to let us know how we could provide any assistance. 

     

    Thanks,
    Genreve 

     

  • mscheurer's avatar
    mscheurer
    Experienced User
    2 years ago

    Yes, there where multiple tickets open for the same issue as they where being closed by someone without being resolved...

    It would be nice if one support person tracked the issue from start to finish!

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