Forum Discussion

Jeffrey1's avatar
Jeffrey1
Experienced User
11 days ago

Duplicate bank deposits happening today

Hello.

I notice today that 3 bank deposits are duplicated and have automatically credited to the debtors account.

This has never happened before. Does anyone have any ideas?

  • Princess_R's avatar
    Princess_R
    MYOB Moderator

    Hi Jeffrey1,

     

    Duplicate deposits can be a bit tricky to handle. This issue can stem from several factors. Sometimes, duplicate transactions happen because of problems with bank feeds. It's worth checking if the same bank account is linked more than once or if there was a manual import of bank statements that might have caused the duplication. If you find duplicates, you'll need to manually delete them. Just be careful to ensure you're deleting the duplicate transactions and not the original ones to avoid any further complications.

     

    Cheers,

    Princess