Forum Discussion

Cidy_long's avatar
2 years ago

I'm having difficult to view my bank statements

Hi. Sir/Madam

 

I am Myob regular customer and I registered my bank feed service. 

 

My serial number is *****

 

But unfortunately, I can't see my bank statements any more for a quite while, I just don't see any thing in https://my.myob.com.au/Bd/Pages/home.aspx from the drop down menu.

 

Please advise, How I can see it?

 

*edited post due to sensiive account information posted publicly ^PR

  • Princess_R's avatar
    Princess_R
    MYOB Moderator

    Hi Cidy_long,

     

    Thank you for your post. I'd like to extend you a warm welcome to the Community forum. I hope you find it a valuable resource.

     

    I understand the frustration of not seeing your bank statements for a while. If you're referring to bank feeds not coming through, I want to inform you that there was indeed a recent bank feed delay incident, but our team has successfully resolved the issue. You should now be able to see your bank statements when you click on bank transactions. Just make sure that you filter the correct account and date. Please clear your browser cache, log out, and log back in again. 

     

    Please give it a try, and if you encounter any further issues, don't hesitate to let me know. I'm here to help!

     

    Just a heads up for security reasons, I've removed your account information. This step was taken to ensure the safety of your data. Thank you for your continuous support.

     

    Cheers,

    Princess