Hi Tektite,
Thank you for your post and welcome to the Community Forum.
In this regard, we recommend clearing the cache and trying again, if this does not work you can try via a different browser. You can also delete the details of the contact that you will be using when creating a spend money transaction and then re-enter it.
Please let us know if you require any further assistance with this. We are happy to assist.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Kind Regards,
Cel
Hi
I have had no success with your suggestions. I still cannot do repeat transactions in Spend Money, which is frustrating as I have a number of recurring transactions. Yet I can enter an identical transaction in Spend Money as long as I don't use the Recurring transaction feature.
I am using Google Chrome with an iMac. The OS is Ventura 13.3.
Tektite
Hi Tektite,
Thank you for getting back to us and providing an update on the issue. Sorry to hear that you still have the issue. Sorry for the inconvenience.
Can you please try to click into the chart of accounts, click into a bank account electronic payments are paid out of, then reduce the bank description name field (it can be maximum of 20 characters), then click save.
I hope this helps and let me know how you go about the issue.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Thanks,
Cel
Hi Celia
I have tried reducing the bank account name with no success.
The length of the bank account name is not an issue if I am doing a normal Spend Money entry. I have no problems with saving these. It's only when I try to do a recurring Spend Money transaction and the only information I am changing is the amounts and the date.
Tektite
Hi Tektite,
Thank you for getting back to us and providing updates on the issue.
Can you please provide me with the diagnostic logs so we can further investigate the issue? Check out this Help Article: Viewing Diagnostic logs.
Looking forward to hearing from you.
Thanks,
Cel
