Forum Discussion

Tektite's avatar
Tektite
Experienced User
2 years ago

One or more fields exceed the maximum character limit in Spend Money

I tried to enter a recurring spend money transaction for the first time, and I cannot save the transaction.  I get the following error message: One or more fields exceed the maximum character limit. ...
Tektite's avatar
Tektite
Experienced User

Hi

 

I have had no success with your suggestions.  I still cannot do repeat transactions in Spend Money, which is frustrating as I have a  number of recurring transactions.  Yet I can enter an identical transaction in Spend Money as long as I don't use the Recurring transaction feature.

 

I am using Google Chrome with an iMac.  The OS is Ventura 13.3.

 

Tektite

Celia_B's avatar
Celia_B
MYOB Staff
2 years ago

Hi Tektite,

 

Thank you for getting back to us and providing an update on the issue. Sorry to hear that you still have the issue. Sorry for the inconvenience.  

 

Can you please try to click into the chart of accounts, click into a bank account electronic payments are paid out of, then reduce the bank description name field (it can be maximum of 20 characters), then click save.  

 

I hope this helps and let me know how you go about the issue. 

 

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

 

Thanks, 

Cel

 

 

  • Tektite's avatar
    Tektite
    Experienced User
    2 years ago

    Hi Celia

     

    I have tried reducing the bank account name with no success.  

     

    The length of the bank account name is not an issue if I am doing a normal Spend Money entry.  I have no problems with saving these.  It's only when I try to do a recurring Spend Money transaction and the only information I am changing is the amounts and the date.

     

    Tektite

     

    • Celia_B's avatar
      Celia_B
      MYOB Staff
      2 years ago

      Hi Tektite,

       

      Thank you for getting back to us and providing updates on the issue. 

       

      Can you please provide me with the diagnostic logs so we can further investigate the issue? Check out this Help Article: Viewing Diagnostic logs. 

       

      Looking forward to hearing from you. 

       

      Thanks, 

      Cel

       

    • Celia_B's avatar
      Celia_B
      MYOB Staff
      2 years ago

      Hi Tektite,

       

      We just want to check back with you if you are still having the issue or it has been resolved? If you need assistance with this kindly check your inbox. You can also create a new post if you need help in the future. We are happy to assist you. 

       

      Thanks, 

      Cel

       

       

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