Forum Discussion

AQ2's avatar
AQ2
Member
2 months ago
Solved

Unable to find credit transactions

I have two transactions in my bank feed from refunds, I uploaded receipts from the refunds but I am unable to find the receipts when I go to code the bank feed. When I go to the contact I can see tha...
  • Genreve_S's avatar
    Genreve_S
    2 months ago

    Hi AQ2, 

     

    You’re right, having the credit sitting on the contact but nothing to match in bank feeds does feel a bit off, so let’s check a couple of likely things:

    1. Go to Banking > Bank transactions > Debits and credits
      • Filter for that refund and make sure it was recorded to the same bank account you’re trying to match the feed to.
    2. Open Banking > Reconcile accounts for that bank
      • Check if the refund is already ticked or included in a previous reconciliation.
      • If it’s already reconciled, it won’t show up to be matched again in bank transactions.

    If everything above looks right and it’s still not matching the bank feed, the best bet is to get our support team to take a closer look at the file. You can:

    • Lodge a support request via My Account, or
    • Chat with our team through MOCA, our virtual assistant, on the MYOB website.

    Regards,
    Genreve

Genreve_S's avatar
Genreve_S
MYOB Moderator
2 months ago

Hi AQ2, 

 

Thanks for sharing your experience with support, even if it wasn't that great. From what you’ve said, those bank feed lines are still sitting there as unallocated in the bank feed window, which could definitely be why you’re not seeing anything on the other side.

If a feed line is unallocated, it just means it’s come in from the bank, but there’s no matching transaction on the ledger yet. You can either:

  • create the transaction by allocating the feed line to the right account directly from the bank feed window, or
  • manually record the payment/refund, then go back to the bank feed and match it to the right bank feed transaction.

If that still doesn’t sort it, the best way forward is to wait for the support team to get back to you so they can jump into the file and take a closer look.

 

Regards,
Genreve

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