Forum Discussion

KH56's avatar
KH56
11 months ago

Unable to match a Bank Feed transaction to the appropriate Pay Run

Hello, I'm having issues with matching a bank feed transaction to the appropriate pay run in MYOB Business. I have recorded the wages using the 'Pay Runs' function and had no issue there. When I g...
  • Doreen_P's avatar
    Doreen_P
    11 months ago

    Hi, KH56

     

    Thanks for your post, and welcome to the MYOB Community Forum.

     

    Generally, a payroll transaction is not showing up to match a bank feed transaction, maybe because the payroll is still sitting under the prepare electronic payments window. This needs to be checked so that the payroll transaction will show up. To do this, go to Banking > Prepare Electronic Payment, and then fill out all the necessary fields. Once the payroll transaction is showing up, please tick the box against the transaction and then select download bank file. If the payroll has been paid already, you no longer need to upload the bank file to your bank portal.

     

    For more information about this, kindly check out the Help Article: Making electronic payments.

     

    Please let us know if you require further assistance with this.

     

    If my response has answered your inquiry, please don't forget to click "Accept Solution" to help other users find this information.

     

    Best regards,

    Doreen

Song_D's avatar
Song_D

Hi team,

 

I had the same problem, please refer to the below images

Please help.

 

Thanks

SD

Genreve_S's avatar
Genreve_S
MYOB Moderator
5 months ago

Hi Song_D ,

 

The electronic payment seems to be processed and should show up to match the bank feeds. Thank you for the screenshot you've provided. I recommend opening the Reconcile Accounts window and ensuring the pay run is not part of a previous reconciliation or marked as checked, as this can hinder the transaction from appearing in the bank transaction window.

 

Let us know if you need any further help.

 

Thanks,
Genreve

 

 

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.