I'm a bookkeeper and client recently subscribed to Business Lite with an additional subscription for full Inventory including full Inventory Reporting. However, reporting seems limited. Previously, in the desktop Account Right Standard version (as client has no payroll but buys and sell second hand items) I was able to look up Item Transactions on stock items to see its full history (and in order to claim input tax credits on second hand purchases sold in the quarter that were bought from individuals with no ABN). There is no Item Register reporting facility however so it's impossible to look up the history of the Item (including purchases). So, what exactly is he paying for as the separate subscription (which has been confirmed) seems very light on in the Inventory Reporting? How do I get an Item Register or look up Item Transactions to see their history?

As I said in my original post, there is no way to access this under Business Lite with the additional paid subscription of $22/month for Inventory, which according to MYOB sales was supposed to give not just unlimited inventory items but full inventory reporting. I'm telling you - the Item Transaction report is completely missing. There is NO way of searching up the history of an Item purchase. There are only four reports available under Reporting - Inventory and transaction / item register is not one of them. The four reports are basic and there is no way to search the history of an item transaction, except under Sales Reports. Nothing under Purchases Reports - the only link I find is to the list of Items, which gives me nothing. I have sent an email to MYOB with a full complaint about this and have yet to receive a reply, because my client was sold a product that was promised full inventory reporting which does not exist. The four reports are: Reorder; Stock on Hand; Item Sales Analysis & Inventory Value Reconciliation. I'm hoping MYOB can escalate this because I don't think MYOB Sales are selling the correct product. And Yes, I went through the process and Business Inventory is Active under the subscription and my client is being charged $22/month for a product that is useless without being able to look at his Item history and who he bought from, when, where. Looking up through the Purchases transactions is useless because it brings up all the other Purchases and to try and trace the Item would need to open up every single document or search through paper files. 

As I said in my original post, there is no way to access this under Business Lite with the additional paid subscription of $22/month for Inventory, which according to MYOB sales was supposed to give not just unlimited inventory items but full inventory reporting. I'm telling you - the Item Transaction report is completely missing. There is NO way of searching up the history of an Item purchase. There are only four reports available under Reporting - Inventory and transaction / item register is not one of them. The four reports are basic and there is no way to search the history of an item transaction, except under Sales Reports. Nothing under Purchases Reports - the only link I find is to the list of Items, which gives me nothing. I have sent an email to MYOB with a full complaint about this and have yet to receive a reply, because my client was sold a product that was promised full inventory reporting which does not exist. The four reports are: Reorder; Stock on Hand; Item Sales Analysis & Inventory Value Reconciliation. I'm hoping MYOB can escalate this because I don't think MYOB Sales are selling the correct product. And Yes, I went through the process and Business Inventory is Active under the subscription and my client is being charged $22/month for a product that is useless without being able to look at his Item history and who he bought from, when, where. Looking up through the Purchases transactions is useless because it brings up all the other Purchases and to try and trace the Item would need to open up every single document or search through paper files. 

Hi Judy9,

Thank you for your post, and welcome to the community forum.

If you're looking for the Item register report, this can be found in Reporting >> Inventory reports. For further information, kindly refer to this Help article, Inventory Reports. However, if you're seeking additional reports beyond what's currently available, I'd encourage you to share your specific needs and suggestions on our Product Ideas Board. 

Please let me know if you require further assistance with this. I'm here to help.

Cheers,

Princess

Hi ,

Thank you for your post, and welcome to the community forum.

If you're looking for the Item register report, this can be found in Reporting >> Inventory reports. For further information, kindly refer to this Help article, Inventory Reports. However, if you're seeking additional reports beyond what's currently available, I'd encourage you to share your specific needs and suggestions on our Product Ideas Board. 

Please let me know if you require further assistance with this. I'm here to help.

Cheers,

Princess

Hi Judy9,

Thank you for your response. I'm deeply sorry for the misinformation I've provided and for the inconvenience this issue has caused you. You're correct that the specific reports you're looking for are not available in the MYOB Business Lite subscription, despite being promised by our team. I completely understand your disappointments regarding the promised full inventory reports and their actual functionality. Your client deserves accurate and comprehensive reporting tools, especially regarding inventory history and transactions, which are crucial for effective business management. I ensure to consult this internally with the relevant team to address the discrepancy between the product offering and the features provided. Additionally, I'll do my best to expedite a response to your email correspondence to ensure that your concerns are addressed promptly and thoroughly.

Please give me some time to discuss this with the relevant team, and I'll keep you posted once I receive an update about this matter. Your patience and understanding are highly appreciated!

Cheers,

Princess

Hi ,

Thank you for your response. I'm deeply sorry for the misinformation I've provided and for the inconvenience this issue has caused you. You're correct that the specific reports you're looking for are not available in the MYOB Business Lite subscription, despite being promised by our team. I completely understand your disappointments regarding the promised full inventory reports and their actual functionality. Your client deserves accurate and comprehensive reporting tools, especially regarding inventory history and transactions, which are crucial for effective business management. I ensure to consult this internally with the relevant team to address the discrepancy between the product offering and the features provided. Additionally, I'll do my best to expedite a response to your email correspondence to ensure that your concerns are addressed promptly and thoroughly.

Please give me some time to discuss this with the relevant team, and I'll keep you posted once I receive an update about this matter. Your patience and understanding are highly appreciated!

Cheers,

Princess

Thanks for expediting. I sent another email to Support yesterday. Just to clarify: client has Business Lite subscription plus Business Inventory (separate) subscription $22/month. He has no payroll so stayed on desktop Account Right Standard for years simply because there were no affordable MYOB products that allowed for unlimited Inventory and Inventory reporting unless you paid for full Payroll as well. So when this new product became available as an additional subscription to fill in the gap, he changed. He/I would prefer if he can stay in the Cloud as of course, was about to upload bank feeds and we have already entered transactions in the new software. It would now be very messy to go backwards. But can't go forwards without the full Inventory reporting.

Thanks for expediting. I sent another email to Support yesterday. Just to clarify: client has Business Lite subscription plus Business Inventory (separate) subscription $22/month. He has no payroll so stayed on desktop Account Right Standard for years simply because there were no affordable MYOB products that allowed for unlimited Inventory and Inventory reporting unless you paid for full Payroll as well. So when this new product became available as an additional subscription to fill in the gap, he changed. He/I would prefer if he can stay in the Cloud as of course, was about to upload bank feeds and we have already entered transactions in the new software. It would now be very messy to go backwards. But can't go forwards without the full Inventory reporting.

Additional note; Myob Support got back to me and said

'Advanced inventory management is only available to our AccountRight products. Let me know how would you like us to proceed with your subscription, so we can help ease your experience using our product.'

They don't appear to realise we have already upgraded to Business Lite with additional Business Inventory.

We don't want to go back to the old Account Right Standard offline - no point really as I'd be re-entering & re-reconciling. 

The way I read Myob Support's message is that they're not even aware of the added Business Inventory product. I'm rather hoping that the product (Business Inventory) is updated to include the reports because it makes zero sense to only offer unlimited items for $22/month. 

I've advised Myob Support that I will wait to hear back from you, as I've got zero faith in Myob Support.
Thanks.

Additional note; Myob Support got back to me and said

'Advanced inventory management is only available to our AccountRight products. Let me know how would you like us to proceed with your subscription, so we can help ease your experience using our product.'

They don't appear to realise we have already upgraded to Business Lite with additional Business Inventory.

We don't want to go back to the old Account Right Standard offline - no point really as I'd be re-entering & re-reconciling. 

The way I read Myob Support's message is that they're not even aware of the added Business Inventory product. I'm rather hoping that the product (Business Inventory) is updated to include the reports because it makes zero sense to only offer unlimited items for $22/month. 

I've advised Myob Support that I will wait to hear back from you, as I've got zero faith in Myob Support.
Thanks.

Hi Judy9,

Thank you for your response. I understand the importance of staying in the cloud and the challenges you're facing with inventory reporting. I apologize for the confusion caused by the information provided about the additional subscription for inventory reporting. It seems there was a misunderstanding and miscommunication within our team regarding the details of this subscription offer. The additional premium inventory only allows you to have an unlimited number of inventory items, and this doesn't include full inventory reporting. You may try to check the MYOB Business Pro, which has the item register report. However, it doesn't have the full inventory report and unlimited number of items, which are available through AccountRight. I would suggest, if you can, that you go back to the AccountRight Standard that has inventory reporting and update to the latest version. However, you'll need to re-enter. I completely understand that reentering transactions would be time-consuming and challenging. Regrettably, at this point, that seems to be the best way to ensure access to the full inventory reporting capabilities. I understand it's not an ideal situation, and I appreciate your patience and understanding in this matter.

If there’s anything else I can assist you with, please don’t hesitate to let me know. I’m here to help.

Cheers,

Princess

Hi ,

Thank you for your response. I understand the importance of staying in the cloud and the challenges you're facing with inventory reporting. I apologize for the confusion caused by the information provided about the additional subscription for inventory reporting. It seems there was a misunderstanding and miscommunication within our team regarding the details of this subscription offer. The additional premium inventory only allows you to have an unlimited number of inventory items, and this doesn't include full inventory reporting. You may try to check the MYOB Business Pro, which has the item register report. However, it doesn't have the full inventory report and unlimited number of items, which are available through AccountRight. I would suggest, if you can, that you go back to the AccountRight Standard that has inventory reporting and update to the latest version. However, you'll need to re-enter. I completely understand that reentering transactions would be time-consuming and challenging. Regrettably, at this point, that seems to be the best way to ensure access to the full inventory reporting capabilities. I understand it's not an ideal situation, and I appreciate your patience and understanding in this matter.

If there’s anything else I can assist you with, please don’t hesitate to let me know. I’m here to help.

Cheers,

Princess

Oh, and also as some feedback to whoever you're speaking to but the Item Register report (or even via another menu item, searching item transactions) to me is not a Management report? Why have Item Sales Analysis & Inventory Value Reconciliation as a report, which to me would be a more advanced reporting option? At its very basic, in any Myob subscription you should be able to search Items (or Cards) transactions. The transaction itself is the very beginning of the accounting process, posting to the journals, so why is a search function of the elements of the transaction (item etc) not considered a basic function in all the products?? Just my input.

Oh, and also as some feedback to whoever you're speaking to but the Item Register report (or even via another menu item, searching item transactions) to me is not a Management report? Why have Item Sales Analysis & Inventory Value Reconciliation as a report, which to me would be a more advanced reporting option? At its very basic, in any Myob subscription you should be able to search Items (or Cards) transactions. The transaction itself is the very beginning of the accounting process, posting to the journals, so why is a search function of the elements of the transaction (item etc) not considered a basic function in all the products?? Just my input.