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Moose1's avatar
Moose1
User
2 months ago

Error trying to process a credit

Hi,

 

I'm having an issue with MYOB while trying to process a credit from a supplier.

 

I am in the refrigeration trade and any used refrigerant gas we reclaim from refrigeration equipment we get a credit from the supplier when refrigerant cylinder is returned.

 

So when I receive a bill from the supplier regarding Reclaim cylinder x 1 with $0 value (we only pay a monthly rental fee which I have setup an another item to record that fee record) I enter the item in the bill (as I have set it up in my inventory item) with 0$ and when the goods are receipted in from the bill I create the inventory will update item as x 1 on hand. 

 

When the the cylinder is full we return the cylinder and we get a credit for the used refrigerant as a negative value. 

 

I know I'm doing this wrong but when I try to create a new credit bill and enter a credit for the returned cylinder with a negative value I get a non-zero value.

 

I think it's because I've receipted the cylinder with a zero value into inventory and now when I return the item and take it out of inventory there's a value on that shows no item on hand?

 

Any help please. Thanks.

2 Replies

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  • Dennisleon's avatar
    Dennisleon
    User
    31 days ago

    Hello,

     

    It sounds like you’re dealing with supplier credits in MYOB, specifically related to the returned refrigerant cylinders. Let’s break down the process and find a solution:

    Supplier Debits (Credits):
    A supplier debit, also known as a debit note, supplier credit, or adjustment note, represents money that a supplier owes you. For instance, if you receive damaged goods, you might return them to the supplier, who then refunds you the purchase value or applies the amount to other unpaid purchases.
    To process a supplier debit, you need to record the debit transaction and then settle it (e.g., by recording a refund cheque from your supplier).
    Handling Supplier Credits for Returned Cylinders:
    When you receive a bill from the supplier regarding a reclaimed cylinder with a $0 value (since you only pay a monthly rental fee), you enter this item in the bill with a $0 amount.
    Upon receipt of the goods from the bill, you update your inventory to reflect one cylinder on hand.
    When you return a full cylinder, you receive a credit for the used refrigerant, which is a negative value.
    Correcting the Issue:
    It seems that you’re encountering a non-zero value when creating a new credit bill for the returned cylinder with a negative value.
    To address this, consider the following steps:
    Reverse the Existing Purchase:
    If you’ve already paid for the entire HealthCareGov purchase (i.e., the cylinder with a $0 value), you can reverse it entirely.
    Alternatively, you can manually create a debit for part of the purchase (e.g., the used refrigerant).
    Creating a Supplier Debit (Credit):
    To manually create a debit for the used refrigerant, follow these steps:
    Go to your MYOB account.
    Create a new bill (or debit note) for the supplier.
    Enter the reclaimed cylinder as a negative line item (e.g., -1 cylinder) with the appropriate unit price (negative value).
    This will allow you to process the supplier return and adjust your inventory accordingly.
    Inventory Adjustment:
    Since you initially receipted the cylinder with a zero value into inventory, ensure that you adjust your inventory correctly when returning the item.
    If there’s still a value showing for an item on hand, review the inventory transactions and ensure that the adjustments match the actual returned quantity.

     

     

    • Moose1's avatar
      Moose1
      User
      9 days ago

      Hi Dennisleon,

       

      Thank you for the reply. Apologies for the late reply.

       

      Although your solutions sounds pretty straight forward, I'm still having the issue of the error of "Processing this supplier return would leave item REC-CYL with no items on hand and a non-zero value in inventory. A stock adjustment may be required."

       

      Let me try and be more specific maybe I might be missing something here. The item I've created "REC-CYL" is sold to me by the Supplier for $0. They just charge a rental fee to my business until the cylinder is full with unprocessed refrigerant and I return it.

       

      Now the original invoice from the supplier has a few different items I've also purchased. I've receipted in all the items into inventory which reflects 1 on hand for "REC-CYL".

       

      I've went ahead and created a bill with a negative value unit but I get the error message when I go to save the bill.

       

      I've then gone into inventory adjustments which shows "REC-CYL" 1 on hand and adjusted to match the value I'm being credited from the supplier which is a negative number but it won't let me adjust to a negative number only a positive number. 

       

      I have no idea what to do now.