Forum Discussion
Hi StephenF ,
I would be happy to arrange this for you. Could you please provide the last four digits of your Serial Number and Company File ID? Thank you!
Looking forward to your response.
Regards,
Earl
- StephenF5 months agoContributing User
Hi Earl
Thanks
Last 4 digits of serial number is 3606 Company File ID is 6. IS there any way we can adjust inventory without this result occurring going forward, or are we able to correct the issue at our end if this happens again.
Can you tell me how long you expect this to take.
Thanks
- Earl_HD5 months agoMYOB Moderator
Hi StephenF ,
This issue can sometimes occur due to a software discrepancy. Currently, when this happens, we can only fix it by running a script on the backend. I have arranged for an online script to run on your file, which should resolve the issue. Please log out and then log back in to check if it is resolved.
Feel free to post again, we're happy to help!
Regards,
Earl- StephenF5 months agoContributing User
I have checked but some balances have gone to positive but a lot is still in negative.
Is this because of another error maybe?
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