Forum Discussion

StephenF's avatar
StephenF
Contributing User
14 days ago

Inventory Issues - negative

Hi   We have inventory problems.   We need to run a script.   Thanks
Inventory bug
Earl_HD's avatar
Earl_HD
MYOB Moderator

Hi StephenF ,

I would be happy to arrange this for you. Could you please provide the last four digits of your Serial Number and Company File ID? Thank you!

Looking forward to your response.

Regards,
Earl

StephenF's avatar
StephenF
Contributing User
13 days ago

Hi Earl

 

Thanks

Last 4 digits of serial number is 3606
Company File ID is 6.

 

IS there any way we can adjust inventory without this result occurring going forward, or are we able to correct the issue at our end if this happens again.

 

Can you tell me how long you expect this to take.

 

Thanks 

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    13 days ago

    Hi StephenF ,

    This issue can sometimes occur due to a software discrepancy. Currently, when this happens, we can only fix it by running a script on the backend. I have arranged for an online script to run on your file, which should resolve the issue. Please log out and then log back in to check if it is resolved.

    Feel free to post again, we're happy to help!

    Regards,
    Earl

    • StephenF's avatar
      StephenF
      Contributing User
      13 days ago

      I have checked but some balances have gone to positive but a lot is still in negative.

       

      Is this because of another error maybe?