Forum Discussion

StephenF's avatar
StephenF
Contributing User
5 months ago

Inventory Issues - negative

Hi   We have inventory problems.   We need to run a script.   Thanks
Inventory bug
StephenF's avatar
StephenF
Contributing User

Hi Earl

 

Thanks

Last 4 digits of serial number is 3606
Company File ID is 6.

 

IS there any way we can adjust inventory without this result occurring going forward, or are we able to correct the issue at our end if this happens again.

 

Can you tell me how long you expect this to take.

 

Thanks 

Earl_HD's avatar
Earl_HD
MYOB Moderator
5 months ago

Hi StephenF ,

This issue can sometimes occur due to a software discrepancy. Currently, when this happens, we can only fix it by running a script on the backend. I have arranged for an online script to run on your file, which should resolve the issue. Please log out and then log back in to check if it is resolved.

Feel free to post again, we're happy to help!

Regards,
Earl

  • StephenF's avatar
    StephenF
    Contributing User
    5 months ago

    I have checked but some balances have gone to positive but a lot is still in negative.

     

    Is this because of another error maybe?

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      4 months ago

      Hi StephenF,

       

      I'm just checking in to see if you're still seeing that negative value on your inventory. Let us know so we can help you sort it out. Also, you can reach out to our virtual assistant, MOCA, at myob.com/support for immediate assistance. If MOCA can’t solve it, you’ll be directed to our live chat team for more help.

       

      Feel free to get in touch if you need more help.

       

       

      Cheers,

      Princess

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