Can't change login details
Hi, I am trying to change login details but getting message "This request can't be processed". Help please as my email account associated is about to be discontinued! Thanks
Forum Discussion
Hi Liz23,
Thank you for your post. I'd like to extend you a warm welcome to the Community forum. I hope you find it a great source of information.
I understand that you're facing an issue while trying to change your login details, and I'm here to assist you in resolving this matter as quickly as possible. To change your login email address, kindly follow the steps below:
- Log in to my.MYOB with your current email address.
- Go to My Account >> Change Login.
- Enter the new email address and click Save.
Could you please confirm that you've followed the above steps, and when you click Save, is that when you receive the error? Could you please let me know the full text of the error message and provide a screenshot of the error message?
Cheers,
Princess
Yes, that is correct.
I am following those steps and recieving message "This request cannot be processed".
Princess_R wrote:Hi Liz23,
Thank you for your post. I'd like to extend you a warm welcome to the Community forum. I hope you find it a great source of information.
I understand that you're facing an issue while trying to change your login details, and I'm here to assist you in resolving this matter as quickly as possible. To change your login email address, kindly follow the steps below:
- Log in to my.MYOB with your current email address.
- Go to My Account >> Change Login.
- Enter the new email address and click Save.
Could you please confirm that you've followed the above steps, and when you click Save, is that when you receive the error? Could you please let me know the full text of the error message and provide a screenshot of the error message?
Cheers,
Princess
Hi Liz23,
Thank you for confirming that you've followed the provided steps, and I'm sorry to hear that you're still encountering the error message. I understand your situation, and I'm here to assist you further in resolving this issue. I'll be reaching out to you via private message to gather some necessary details and investigate further. Please keep an eye on your Community forum inbox, and we'll continue to address and discuss your concern through that channel.
Cheers,
Princess
Ok I am getting very frustrated!
I have tried to replied but get message that I have reached my limit of private messages. I have never sent one!
Hi Liz23,
Thank you for letting me know. I apologize for the inconvenience you're experiencing with sending private messages. I understand your frustration, and I appreciate your patience. It sounds like there might be a technical issue. Please try sending your message again. You should now be able to send private messages.
Cheers,
Princess
