Forum Discussion

Jay1996's avatar
Jay1996
Experienced Cover User
2 years ago
Solved

Email address showing "in use" even after I had removed access earlier and want to give access to different person with same email

I removed access to a user. But want to reinstate access to a different perons, with the same email.   MYOB keeps telling me that email in use, even though there is no listing of that user and emai...
  • Leneth_A's avatar
    Leneth_A
    2 years ago

    Hi JL25

     

    Thanks for letting me know. Apologies that it didn't resolve the issue.

     

    To change the user access, you usually would be able to use the drop-down on the invitation already sent on my.myob to change the invitation to inviting them as an Advisor instead of File User.

     

    To do this:

    1. choose Users from the company menu in the top right corner.
    2. If in the new screen the user to be deleted is not listed, click the Status button and select all entries.
    3. In the new screen (showing user details), click the Delete button in the left corner.
    4. Note: You may have to unassigned rights first and click Save.

    You should be able to delete the user and use Create advisor successfully.

     


    Please do let us know how you go, and feel free to post again anytime you require further assistance.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Cheers,
    Leneth

Leneth_A's avatar
Leneth_A
Former Staff
2 years ago

Hi Jay1996, 
 
Thank you for working with me via private message. We will be closing this thread now. If you encounter any further issues, please feel free to start a post again and one of our moderators will attend to it. 
 
 
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 
 
Cheers,   
Leneth

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address showing \"in use\" even after I had removed access earlier and want to give access to different person with same email","id":"message:848705","revisionNum":1,"repliesCount":2,"author":{"__ref":"User:user:186488"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Bus-Maint"},"conversation":{"__ref":"Conversation:conversation:848705"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:848705"},"body@stripHtml({\"truncateLength\":200})":" I removed access to a user. But want to reinstate access to a different perons, with the same email.   MYOB keeps telling me that email in use, even though there is no listing of that user and emai...","body@stringLength":"304","rawBody":"

I removed access to a user. But want to reinstate access to a different perons, with the same email.

 

MYOB keeps telling me that email in use, even though there is no listing of that user and email in the users list, since the time I removed access.

How to solve this?

","kudosSumWeight":0,"postTime":"2023-11-29T16:51:16.004+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:848705_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":262},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

I removed access to a user. But want to reinstate access to a different perons, with the same email.

 

MYOB keeps telling me that email in use, even though there is no listing of that user and email in the users list, since the time I removed access.

How to solve this?

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Hi Jay1996, 
 
Thank you for working with me via private message. We will be closing this thread now. If you encounter any further issues, please feel free to start a post again and one of our moderators will attend to it. 
 
 
If my response has answered your enquiry, please click \"Accept as Solution\" to assist other users find this information. 
 
Cheers,   
Leneth

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Hi , 
 
Thank you for working with me via private message. We will be closing this thread now. If you encounter any further issues, please feel free to start a post again and one of our moderators will attend to it. 
 
 
If my response has answered your enquiry, please click \"Accept as Solution\" to assist other users find this information. 
 
Cheers,   
Leneth

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url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: 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