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dextel's avatar
dextel
Experienced User
2 months ago
Solved

RE: Pending - OP Change of Bank Account - Bank Statement Required

Hello,

 

Received an email this morning from clientsupport@myob.com.au asking me to verify change of my nominated bank account (for online payments) and saying they will hold up future payments until I upload form of verification (bank statement, welcome letter, transaction history). 

Yes, I did change nominated bank account for online payments, more than 3 month ago. Why need for verification all the sudden? Is this email address legit? 

My previous bank account was scammed/hacked, and that's the reason for bank account change. 

I don't want to use online payments option. What will happen if I don't verify my bank account? 

btw this is getting ridiculous, the bank account which require verification is sending bank feeds every day to MYOB

 

Regards

  • Princess_R's avatar
    Princess_R
    2 months ago

    Hi dextel,

     

    The time it takes to get your business verified for secure invoicing depends on how your business is set up. You can find more details in the FAQ’s section "How long does it take to verify my business?" from the link I shared. And don't worry, MYOB won't hold onto any customer payments during this period – only the options to share invoices via email, copy link, and SMS will be temporarily disabled. However, if you think a payment is held up, your best bet is to reach out directly to our fabulous financial services team using the contact info at the bottom of this link. 

     

    Cheers,

    Princess

5 Replies

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  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    2 months ago

    Hi dextel,

     

    Yes, that email you got is legit! We need to check your business details to stay in line with anti-money laundering laws and keep your financial data safe. And heads up – until your business is verified, the options to share invoices via email, copy link, and SMS will be turned off. You’ll have to download the invoices and send them manually. For more info, check out this link. 

     

    Cheers,

    MYOB

  • dextel's avatar
    dextel
    Experienced User
    2 months ago

    Thanks, Princess_R

     

    Just uploaded the bank statement this morning. How long usually takes for the verification? I think one of the payments is held up by MYOB at the moment.

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    2 months ago

    Hi dextel,

     

    The time it takes to get your business verified for secure invoicing depends on how your business is set up. You can find more details in the FAQ’s section "How long does it take to verify my business?" from the link I shared. And don't worry, MYOB won't hold onto any customer payments during this period – only the options to share invoices via email, copy link, and SMS will be temporarily disabled. However, if you think a payment is held up, your best bet is to reach out directly to our fabulous financial services team using the contact info at the bottom of this link. 

     

    Cheers,

    Princess

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