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Juliew65's avatar
Juliew65
Experienced User
2 months ago
Solved

Reactivate Pro lite subscribtion

Good afternoon Team I would like to resubscribe to my MYOB lite, but the 3 months have expired since cancelling . How can I reactivate without starting all over Thanks  julie
  • Doreen_P's avatar
    Doreen_P
    2 months ago

    Hi Juliew65,

     

    Since the subscription was cancelled more than 60 days ago, reactivating it without starting over won't be possible. You'll need to sign up for a new subscription and create a new business file. If you'd like to proceed, you can reach out to our Sales Team so they can help you get set up.

     

    Cheers,

    Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator
2 months ago
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Hi Juliew65,

 

Since the subscription was cancelled more than 60 days ago, reactivating it without starting over won't be possible. You'll need to sign up for a new subscription and create a new business file. If you'd like to proceed, you can reach out to our Sales Team so they can help you get set up.

 

Cheers,

Doreen

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How can I reactivate without starting all over Thanks  julie ","body@stringLength":"203","rawBody":"

Good afternoon Team

I would like to resubscribe to my MYOB lite, but the 3 months have expired since cancelling . How can I reactivate without starting all over

Thanks 
julie

","kudosSumWeight":0,"postTime":"2025-02-11T15:40:08.745+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:888581_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":14},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Good afternoon Team

I would like to resubscribe to my MYOB lite, but the 3 months have expired since cancelling . How can I reactivate without starting all over

Thanks 
julie

"},"Conversation:conversation:888581":{"__typename":"Conversation","id":"conversation:888581","solved":true,"topic":{"__ref":"ForumTopicMessage:message:888581"},"lastPostingActivityTime":"2025-02-11T17:12:35.527+11:00","lastPostTime":"2025-02-11T17:12:35.527+11:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:888581":{"__typename":"ModerationData","id":"moderation_data:888581","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:888581_1":{"__typename":"Revision","id":"revision:888581_1","lastEditTime":"2025-02-11T15:40:08.745+11:00"},"AcceptedSolutionMessage:message:888599":{"__typename":"AcceptedSolutionMessage","id":"message:888599","conversation":{"__ref":"Conversation:conversation:888581"},"author":{"__ref":"User:user:291050"},"revisionNum":1,"uid":888599,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Maint"},"parent":{"__ref":"ForumTopicMessage:message:888581"},"subject":"Re: Reactivate Pro lite subscribtion","moderationData":{"__ref":"ModerationData:moderation_data:888599"},"body":"

Hi Juliew65,

\n

 

\n

Since the subscription was cancelled more than 60 days ago, reactivating it without starting over won't be possible. You'll need to sign up for a new subscription and create a new business file. If you'd like to proceed, you can reach out to our Sales Team so they can help you get set up.

\n

 

\n

Cheers,

\n

Doreen

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","postTime":"2025-02-11T17:12:35.527+11:00","lastPublishTime":"2025-02-11T17:12:35.527+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":9},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Maint/message:888581/message:888599","readOnly":false,"editFrozen":false,"body@stringLength":"786","rawBody":"

Hi ,

\n

 

\n

Since the subscription was cancelled more than 60 days ago, reactivating it without starting over won't be possible. You'll need to sign up for a new subscription and create a new business file. If you'd like to proceed, you can reach out to our Sales Team so they can help you get set up.

\n

 

\n

Cheers,

\n

Doreen

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