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JoGirl's avatar
JoGirl
Contributing User
2 years ago
Solved

Customer Reports - Error Generating "The dots don't join up right now" HELP!

ARGH! I seem unable to generate any customer specific reports e.g. Customer Invoice Report. Trying to generate for the YE 2023 - so not going back to when I first migrated from the "old" MYOB to th...
customer
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  • JoGirl's avatar
    JoGirl
    12 months ago

    Back after taking offline with Earl...

     

    SOLUTION - 

     

    Please check for Adobe Acrobat Extension on Chrome and turn it off

    In the upper-right corner of the Chrome toolbar, click the Chrome menu icon (:) and then choose More Tools > Extensions.

    To turn off the Adobe Acrobat extension, click the toggle button.

     

    THANKS EARL!!!!!!!!!!!!!!!

     

JoGirl's avatar
JoGirl
Contributing User

That seemed to have solved for the reports I needed than - but now when I go to generate a Trial Balance for Mrarh 2022 I am getting the same "can't connect the dots" message.

I have checked my chrome extension and adobe is enabled.. per snip attached

Earl_HD's avatar
Earl_HD
MYOB Moderator
12 months ago

Hi JoGirl 

When this error occurred "Can't connect the dots". We do recommend clearing up your browser's cache and history. And login to app.myob.com

Please do let me know ho you go on this.
Regards,
Earl  

  • JoGirl's avatar
    JoGirl
    Contributing User
    12 months ago

    Cache cleared... no joy ☹️

    Same error

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      12 months ago

      Hi JoGirl 

      I've run an online script over your file. If you could try it now please. 

      Please do let me know if you're still having issues.
      Regards,
      Earl

      • JoGirl's avatar
        JoGirl
        Contributing User
        12 months ago

        Sorry to report no change... 

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