Customer payments made via MYOB PAYBY marking off invoice as paid but not matching the bank feed deposit
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Forum Discussion
JulieZ1 Wilhelm101 robhusk Please see my comment above. If this is still an issue you're looking to resolve and the help content links provided do not help, let me know and I will send through contact details so we can investigate further.
I am experiencing the same issue with online payments. I have had to engage my very knowledgable MYOB consultant to provide work arounds so I can reconcile my accounts. I feel I may have to turn off this feature if it is not resolved. These online payments just keep popping up in my bank feed and cannot be matched. All my settings are as per MYOB instructions but apparently transactions are not being pushed through correctly. As a long time MYOB customer, this is really disappointing. The help links are not helping.
Hi BRIGITTE, thanks for the feedback. I'll reach out to directly to see if there's anything we can assist with, as we don't usually see these kinds of issues with customers who have all the settings in place! The service is designed to match transactions automatically so it's definitely sometihng we want to look into and ensure is working correctly for you.
Thank you, and just to add that some online payments do go through seamlessly while some do not. So it is definitely not an issue with the settings.
I wish I realised the setting could be switched off. I just changed software after not being able to get through to myob on the phone. Had a hard deadline with my accountant. Problem with mine was only when the deposit figure differed from the invoice amount. It wouldnt be an issue if it just didnt match. But matching to the invoice figure AND registering the real transaction took me hours to figure out what was going on as a new user.
