Documents not refreshing to platform from Email or Assist
This has been an ongoing issue with bills not uploading to my account. I am having to save documents as PDFs and drag them into the platform. Why aren’t the apps working?
Forum Discussion
Hi Dibbo,
Sorry for the hassle, especially when you’ve had to save everything as PDFs and upload it manually. If you’re sending a bill by email, check whether there’s any text in the email body. Remove the body and leave only the bill attached, then send it again. This may help the document upload correctly.
Cheers,
Doreen
