Forum Discussion

MWard's avatar
MWard
Cover User
4 years ago

Cannot log into MYOB Team Kiosk App

Hi,   Ive tried many times over the past months to set up the MYOB Team Kiosk app on a new appleid.  But I can never log onto the App.  It says it does not recognise that email or password.   I c...
SamaraM's avatar
SamaraM
Former Staff
4 years ago

Hi MWard 

 

Thank you for your post. When you set up the Locations on the MYOB Team app, it gives you the option to either; enter timesheets, use the mobile app or the kiosk app. 

 

Can you check that the capture type is selected on the location as tablet kiosk?

 

To check this:

1. In the MYOB Team admin portal, click the Locations tab.

2. Click the location name. The location page appears. 

3. Under Time capture type there are 3 options. 

  • Clock on, Clock off mobile

  • Clock on, Clock off - tablet kiosk

  • Timesheets

If kiosk is not selected you will not be able to change the time capture type on an existing location. Instead, you'll need to delete the location then create a new location with the time capture type selected as kiosk.

 

Once that is done, as long as you are an approving manager you should be able to log in on the app. For instructions on how to set it up click here: https://help.myob.com/wiki/display/team/Setting+up+and+using+MYOB+Team+on+a+tablet+kiosk 


Let me know how you get on and if you require further assistance, happy to help.  

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