Hi Celia,
We have done everthing you asked and this problem still has not been rectified.
I look forward to your response.
Chelsea
Hi BuildonCert,,
Thank you so much for your post and my apologies for the late response.
If you're having trouble viewing timesheets in the MYOB Team admin portal online, could you kindly attempt to access team.myob.com using a Chrome incognito window or a different browser? Once logged in, please check if the timesheets window becomes visible. If the issue persists, please don't hesitate to inform us.
For employees who are encountering difficulties seeing the timesheet window in their apps, we kindly request that they sign out and then sign back in. If this doesn't resolve the issue, please advise them to uninstall and reinstall the app.
If none of these troubleshooting steps prove effective, our team has requested that you consider creating a new location in the admin portal for testing purposes. Add an employee to this new location, and verify if they can access it in their app. Your feedback on this step is much appreciated.
Please do let us know how you go on this.
Regards,
Earl
