Forum Discussion

BuildonCert's avatar
BuildonCert
Experienced User
2 years ago

Employees Unable to view Timesheets in App & I cannot process Timesheets in MYOB Team

Hi,   We went to proces payroll and one employee could not see timesheets in there app and I was unable to process their timesheets in MYOB Team.  i deleted their timesheets and added in myself.  A...
Earl_HD's avatar
Earl_HD
MYOB Moderator
2 years ago

Hi BuildonCert, and KrysMartin,

I appreciate your comprehensive response and for sharing the screenshot. I've reached out to you privately via a direct message to request additional information that will aid us in our investigation of this issue. Thank you for your cooperation in helping us resolve this matter efficiently. 

Looking forward to hearing from you soon!
Regards,
Earl

KrysMartin's avatar
KrysMartin
Contributing User
2 years ago

I received a private message from another MYOB Moderator and after some back n forth suggestions, the last advice was to delete and reinstall the app. 

 

I have done too many times to count now and I feel like MYOB don't really know how to rectify this issue and the default advice is always to delete and reinstall the app, which just frustrates us even more. You shouldn't have to do this though - MYOB developers should be able to investigate more and release bug fixes. 

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