Forum Discussion

BuildonCert's avatar
BuildonCert
Experienced User
2 years ago

Employees Unable to view Timesheets in App & I cannot process Timesheets in MYOB Team

Hi,   We went to proces payroll and one employee could not see timesheets in there app and I was unable to process their timesheets in MYOB Team.  i deleted their timesheets and added in myself.  A...
Loppy22's avatar
Loppy22
Experienced User
9 months ago

We are having the same issues. We have 1 out of 5 of our team that are able to access the app for their timesheets.

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    9 months ago

    Hi Loppy22,

     

    We've popped your account to the raised ticket for our developers to be aware of the impacted users. We can't say exactly when it'll be fixed, but rest assured, you'll get a heads-up as soon as it's sorted. Thank you for your patience and understanding.

     

    Cheers,

    MYOB

    • KrysMartin's avatar
      KrysMartin
      Contributing User
      9 months ago

      This issue has been outstanding at least 18 months though and the response from MYOB and the moderators is always the same. 
      Can we please get a timeframe of when this will be resolved?

    • Loppy22's avatar
      Loppy22
      Experienced User
      9 months ago

      I certainly hope it is fixed. We have never had success with the app. It’s at least 4 years ago that we first encountered this issue. Didn’t look at it again until our new bookkeeper suggested to get us all onto it. 5 hours later ($$$$) she has had success with 2/7 of our staff! 
      sort it out MYOB

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