It sound slike they have invited you as a file user and not as an administrator. Did the invite you received say you had access as a file user or administrator?
If it is file user, then you will need to get them to add you as an online administrator in their my.myob.com.au account.
The invite stated that my access was set as administrator.
They may not have ticked the box to give you online administrator permission, or may not have invited you as an advisor. Either way, they should go into my.myob and add you as an online administrator. You need that permission for the file to appear in your dashboard.
