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KatieLou's avatar
KatieLou
Experienced Cover User
3 months ago

changing email address

I need to change the email address I log-in with.

It is telling me the email address already exists - a client sent me an invite using my new email address before I had the change to change on my end. I accepted the invite without realising (my old email address is on diversion) and now I can't change my email address for MYOB practice. It is telling me the email address already exists.

How can I fix this? Can MYOB delete the one I accidently accepted the invite on?

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  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    20 days ago

    Hi KatieLou

     

    Sorry for replying so late. I would like to check if you're still experiencing issues with changing your email address. If so, could you please send a private message with the old and new email addresses? Looking forward to hearing from you soon!


    Cheers,

    Princess