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MarieCloughley's avatar
MarieCloughley
Cover User
6 months ago
Solved

I changed my email address and now Im blocked out

I changed my login email address today and now MYOB is asking me to log in here after I log in to my normal screen

I have tried to change my password and a link has been sent but it wont reset

Can anyone advise how I can get back into my file. I have only changed my email and I have restarted my computer. Thanks Marie

  • Genreve_S's avatar
    Genreve_S
    6 months ago

    Hi MarieCloughley, 

     

    Sorry to hear that. That really puts the brakes on your day. It’s usually easier to add a new email to the file rather than swap the existing one. The best bet is to get our support team to sort your login for you. You can lodge a support ticket from the My Account window, or jump on live chat with MOCA, our virtual assistant.

     

     

    Regards,
    Genreve

1 Reply

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    6 months ago

    Hi MarieCloughley, 

     

    Sorry to hear that. That really puts the brakes on your day. It’s usually easier to add a new email to the file rather than swap the existing one. The best bet is to get our support team to sort your login for you. You can lodge a support ticket from the My Account window, or jump on live chat with MOCA, our virtual assistant.

     

     

    Regards,
    Genreve

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