Forum Discussion

KristinaK's avatar
KristinaK
2 years ago
Solved

Link a user ID to MYOB account

Hi,    I cannot access two of my clients profiles, it is asking me to link a user ID to the files. Can someone please help me with this. 
  • KristinaK's avatar
    KristinaK
    2 years ago

    Thank you, the client updated my user access settings

Princess_R's avatar
Princess_R
MYOB Moderator
2 years ago

Hi KristinaK,

 

Regarding your concern with the link user ID, this will depend on how your user access is set up within the company file. Generally, each user may be prompted to enter their company file user ID and password. When you are invited to an AccountRight company file, a new user ID will be created under Setup >> User Access. There's the tick box to set this user sign on with a my.MYOB account, which will skip the user ID and password screen. 

If this is unticked, then the company file will ask you to link the user ID and password. Are you able to try Administrator and leave the password blank?

 

Cheers, Princess

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