Forum Discussion

KristinaK's avatar
KristinaK
User
8 months ago
Solved

Link a user ID to MYOB account

Hi,    I cannot access two of my clients profiles, it is asking me to link a user ID to the files. Can someone please help me with this. 
  • Princess_R's avatar
    Princess_R
    8 months ago

    Hi KristinaK,

     

    I hope you're doing well. I would like to check back with you to see if you're able to log in to the account by leaving the password blank. If not, please let me know so I can assist further. I'll be glad to further check your account and see the possible cause of this.

     

    Cheers,

    Princess

Princess_R's avatar
Princess_R
MYOB Moderator

Hi KristinaK,

 

I hope you're doing well. I would like to check back with you to see if you're able to log in to the account by leaving the password blank. If not, please let me know so I can assist further. I'll be glad to further check your account and see the possible cause of this.

 

Cheers,

Princess

KristinaK's avatar
KristinaK
User
8 months ago

Thank you, the client updated my user access settings

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    8 months ago

    Hi KristinaK,

     

    Thank you for your response. I appreciate you letting me know that this issue is now resolved. Please don't hesitate to create a new post if you need help in the future. I'd be more than happy to assist.

     

    Cheers,

    Princess