Forum Discussion

Soph_TBL's avatar
Soph_TBL
Experienced User
6 years ago

MYOB the underlying connection was closed: An unexpected error occurred on a send - MYOB Payroll

Error message: 'MYOB the underlying connection was closed: An unexpected error occurred on a send' - Have uploaded a screen shot. I've never had this error occur before!

 

I could not pull my journal entries through from Payroll to Accountright plus as I normally would today when I processed the weekly payrun. Not had this error message before. I checked all the cost centers were identical in payroll to accountright and can't see why it wouldn't have worked as normal. Looked for this error online but found nothing. Any other users experienced this ever please?

 

Upon checking into MY.MYOB online account I noted that my credit card expired end January 2019. I've since updated it with the new card number - but wonder if MYOB have locked my account or something and this is why the journal didn't pull through. Be grateful to know what is going on please and if anyone else has experienced this occuring. 

 

MYOB please reinstate the account if you've put a stop on things working as usual - you can re-run the payment for Feb now I've updated payment details. Hope to hear soon and that I can try sending the pay journal again to MYOB in the hope it will eventually work. Otherwise will be a lot of manual entry work for me in accountright. 

 

Sorry if payment was delayed due to credit card expirey. I don't recall receiving a reminder from MYOB to notify me that you needed card details updating due to expired card. Cheers Sophia

  • Steven_M's avatar
    Steven_M
    6 years ago

    Hi Soph_TBL

     

    The AccountRight 2018 company file located in the cloud looks correct at our end and should be able to receive those journals.


    What I think has occurred for you is that you have been affected by a recent change to the API (which interacts with Payroll and AccountRight to pass those journals) in relation to updating the security protocols*. I would recommend going through NZ Payroll Support Note: MYOB Payroll TLS security change and download that patch for that version. Do ensure that you have NZ Payroll and AccountRight closed prior to downloading.

     

    *Due to various circumstances the switchover was delayed until yesterday (06/02/2019) hence why it was working in the past and why it may not be working as intended now.

     

    Do let us know how you get on and if you require further assistance.

  • Steven_M's avatar
    Steven_M
    Former Staff
    6 years ago

    Hi Soph_TBL

     

    The AccountRight 2018 company file located in the cloud looks correct at our end and should be able to receive those journals.


    What I think has occurred for you is that you have been affected by a recent change to the API (which interacts with Payroll and AccountRight to pass those journals) in relation to updating the security protocols*. I would recommend going through NZ Payroll Support Note: MYOB Payroll TLS security change and download that patch for that version. Do ensure that you have NZ Payroll and AccountRight closed prior to downloading.

     

    *Due to various circumstances the switchover was delayed until yesterday (06/02/2019) hence why it was working in the past and why it may not be working as intended now.

     

    Do let us know how you get on and if you require further assistance.

    • Soph_TBL's avatar
      Soph_TBL
      Experienced User
      6 years ago
      Hi Steve. Thanks for heads up and hopefully a fix. I've not got to it yet as have had a lot other things take priority but will have to sort before next payrun. I'll give it a go with the patch and see if fixes it. Fingers crossed. Cheers Sophia
    • Soph_TBL's avatar
      Soph_TBL
      Experienced User
      6 years ago

      Hi Steve, yes this patch fixed it and now cost center figures are pulling through to journals in Accountright. So anyone else having this issue - can download the patch: http://help.myob.com/wiki/display/suppr/MYOB+Payroll+TLS+security+change 

       

      Only thing now is I've lost the mapping to my api bank file folder. That's likely because I also uninstalled and reinstalled the software prior to your solution, thinking that it would fix it. Think it's deleted the folder where it normally stores the api payment files. So will need to go in and create the folder again so they pull through. Again I received the "underlying connection message" so payroll payment file didn't go anywhere, but it did pull the journals through. So I had to do a manual upload of the pay in bank account as didn't know at time what was going on and no time to muck around. 


      So in Payroll the path filename for direct credit says C:\MYOB\DIRECT CREDITS BANK\Wages.afi                 

      and the IR File path says  C:\MYOB\IR FILE\             

       

      But there is no longer either of those files to correspond in C drive directory for the files to pull through to. Do I create a file named MYOB in C drive with a sub folder called DIRECT CREDITS BANK for first one?

       

      And second one - create another sub folder under the MYOB one in C drive which is called IR FILE ? 

       

      Hope that makes sense. Cheers again Sophia

      • Steven_M's avatar
        Steven_M
        Former Staff
        6 years ago

        Hi Soph_TBL 

         

        If you are do not showing those particular folders in those locations these can be created through Windows Explorer. If you are creating those folders I would recommend navigating to the Bank & IRD tab within Payroll and re-selecting those folders (selecting the button with three dots and navigating to the required folder). This will ensure that it is linked appropriately.

        Alternatively, you can select any existing folder that you would like it to be. It doesn't have to be those folder paths, you can set it to be another location (as long as it's not your computer). For example, for my testing, I have it all set to go to the Desktop* for easy access.  You just need to select the appropriate folder in for that option in the Bank & IRD tab of the Options.

        *Probably not something I would suggest to a client unless they were having trouble finding it but certainly a folder on the Desktop could be a recommendation.

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