Hi VirgB
I personally haven't come across this situation and haven't been able to replicate what you have described. However, I wonder if the same thing does occur with a default form i.e. the Plain Paper or Pre-printed statement form - can be checked by navigating to the Print/Email Statements>>Advanced filters and adjusting the Selected form for statement before printing (don't forget to change it back after testing).
In addition to that, would be good to get the following information as well:
Appreciate your reply Steven & appologise for slow acknowledgement.
I was away from work for 8 days.
We are using a third party program which is associated with a weighbridge & imports product information into MYOB.
90% sure that this program is causing the problem but need to eliminate that the MYOB program may be part of the problem. Company who supplied the 3rd party program ingnoring our request for assistance with this, & state we have to go back to MYOB.
My Customer Terms are EOM after End of Month.
always date the Statement from First Day of month to last day.
Use Statement type: Activity
Not Enabling or filtering anything in Advanced Filters
Appreciating your Time & Effort as this has caused problems with customers & payments made being out of sync for monthly periods.
