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VirgB's avatar
VirgB
Contributing User
3 years ago

Account Customer Statements not displaying last day of month invoices

Account Customer Monthly Statements are not displaying invoices dated the last day of month. e.g. 01/11/2022 - 30/11/2022 Statement not displaying customer invoices dated 30/11/2022. I have double ...
Mike_James's avatar
Mike_James
Ultimate Cover User
3 years ago

Hi VirgB , this has been reported in 2021 where invoices are being posted to AccountRight from an external (add-on) program. See this post, which notes (as a possible cause) that the MYOB server time setting is GMT. Which add-on are you using?

VirgB's avatar
VirgB
Contributing User
2 years ago

Hi Mike,

Apologies for slow reply. I've been away from work for 10 days.

Believe this is being caused by a Weigh Bridge program we have started using since last August as prior to that the Statements were going out correctly.

Company who provided the third party program are not wanting to admit there is a problem & refer us back to MYOB. I need to ensure that it was not a MYOB problem.

 

Appreciating your Time & Effort as it has affected customers Statements & payments made by them being out of sync for monthly periods unless we deffinitely date the statement as the first of the month

 

GMT is +10 hours here in Queensland so not the cause.

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