Account Right - Receive Payments Not Responding
When attempting to receive a payment, select customer, then go to select amount and nothing happens for approx 1 minute, then receive error NOT RESPONDING AN APPLICATION HAS TIMED OUT WOULD YOU LIKE TO RETRY THIS OPERATION.
Select Cancel, then receive error message UNABLE TO CONNECT.
Press Escape then Screen goes white and after goes back to main screen.
This issue has been going on for a week now, I have spent two hours on hold last week and another two hours this morning until then being disconnected as the operator could not hear me.
I have since tried to get through via the sales number and have now been redirected and advised a further 80minutes hold time.
I am beyond frustrated as I simply cannot run our business and in the meantime have piles of entries mounting up, woudl appreciate any help!!
Thanks Tracey, this has actually worked! I backed up and then restored to replace the online file. Would have been great if I had have been advised of this option by one of the customer service agents after waiting on hold for hours over many days.
