Forum Discussion

NNyl's avatar
NNyl
Experienced Cover User
4 years ago

Analyse Sales Item report does not match Sales Item Summary URGENT HELP NEEDED

Hello This problem happened some time again, and an MYOB representative “ran a script” and it fixed it. A MYOB rep responded to this post recently and "ran a script" but the decimal points and stoc...
  • Komal_S's avatar
    Komal_S
    4 years ago

    Hi NNyl 

     

    Thanks for confirming that. 

     

    I have sent you an email with instructions for sending a backup copy of your file for repair. Please follow those instructions and upload the file. Once the file is repaired, the team will reach out to you. You can continue using your online file as usual in the meanwhile.

    Regards,

    Komal

Komal_S's avatar
Komal_S
MYOB Staff

Hi NNyl 


I've run the scripts on your file. Can you please log out, log back in and check if the values are now displaying correctly. If not, please attach both the reports so we can investigate this further. 

NNyl's avatar
NNyl
Experienced Cover User
4 years ago

Hi

Thank you, the inventory decimal point issue seems to be fixed,  however, the 

Sales Item Summary, and the Analysis Sales issue isn't. I have attached screenshots that may assist.

 

It seems this happened when my colleague used the calculator option in the items, whereas I don't, this is the only difference in processing. This is when it causes the Analyse sales report to go out of balance.

 

This happened before and a script was run to fix it again, can you arrange this.

 

Many thanks in advance

Donna 

  • Komal_S's avatar
    Komal_S
    MYOB Staff
    4 years ago

    Hi NNyl 

     

    Thanks for confirming that. 

     

    I have sent you an email with instructions for sending a backup copy of your file for repair. Please follow those instructions and upload the file. Once the file is repaired, the team will reach out to you. You can continue using your online file as usual in the meanwhile.

    Regards,

    Komal

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