Customer balances with no outstanding transactions

Question

I have 3 customers with outstanding balances on the card file but with no outstanding invoices in the 'Sales Register' I have followed the suggestions in other similar posts and checked the "Outstanding Invoice Anaylsis" screen and the "Aged receivables [summary] report , for these customers run with a date of 31/12/9998 and they are all blank. It looks llike I need to send the company file in for a card re-balancing. Sample screen shots attached.

Thanks

Roger

steven_m · Answer

Hi&nbsp;RogerA&nbsp;
&nbsp;
Based on the screenshot you have uploaded, I would agree it likely needs to come in for an investigation and possible repair. So we can arrange for that would you mind sending me a private message on this Forum with your product serial number and the name of the customer's card that is impacted.

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Customer balances with no outstanding transactions

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