Forum Discussion
is the invoice post dated?
Can you do a find transaction on the amount that is showing?
If you do a accounts receivable report does it show? Can you drill down from there to see the invoice?
A screenshot of it would be helpful if these suggestions don't help
Lisa
Hi Lisa
The invoice it refers to has a 0 blance owing and it doesnt show up in any report and I have attached screen shot as you can see the balances are all 0
- LRBooks613 years agoUltimate Cover User
Try going into recieve payments
select the customer there may be a credit that needs to be allocated perhaps
you may need to select include closed sales
Lisa
- tlwebb3 years agoContributing User
Hi Lisa
Nothing there at all, I have done a general ledger report and for some reason its there as far back as I can go which is 2014 but its never been an issue and I have no idea why, we have now closed the business and i dont know how to get rid of it. If I did a credit there is nothing to put it against.
- LRBooks613 years agoUltimate Cover User
Did you say that you found the invoice it refers to?
if so go into it and then select history ( bottom left corner)
have a look at the payment
is there something there that stands out. It could be a date issue with a post dated receipt perhaps. Although it is paid it is paid in the future so it doesn't look paid
screenshot of the pay could be useful if you can't see anything
lisa