Forum Discussion
Ilyuka
2 years agoContributing User
I bet there is a finance charge allocated to it somehow. I have the same problem, from past users of the file, and because the file has been purged over the years, I can't get rid of them.
My work around for this, if you need to still need to use that card was to make a dummy customer card, and then combine the customer with the charge to the dummy card then start a new card for the existing customer. Then I just inactivated the dummy card, entering a z in the front of the name, so it always sits on the bottom of any lists. Messy, but I had so many, it was the only way to get rid of them all. Hope this helps.