Hi KGW1,
Thanks for the detailed explanation. It does seem unusual that the other reports are showing different figures from your customer statements. As the Aged Receivables reports are correctly showing $0, I’d recommend checking whether this is a statement display issue before making any adjustments. As you’ve posted on the AccountRight board, it sounds like you’re using the desktop version. Could you please try printing/emailing the statements from the browser version and check whether the same issue occurs there?
If the issue appears in both versions, your file may need a closer look from our support team so they can investigate what’s causing it.
Before entering any journals, it’s important to review the transaction history for open invoices, payments, credits, returns, journals, unapplied credits and unposted payments. If the amounts are confirmed as historical errors and your accountant has approved the adjustment, our support team can guide you through the steps. You can reach them through any of the support options listed on our Contact page.
Cheers,
Princess
