Forum Discussion

Coolcene's avatar
Coolcene
Experienced Cover User
8 months ago

Easy Fill

Did we get a resolution to the below issue from June 2021. I am also pulling my hair out with this issue, Unticking the Use Easyfill box does not fix the issue    June 2021 Hi All,   ...
  • Princess_R's avatar
    Princess_R
    8 months ago

    Hi Coolcene,

     

    Thank you for your post. We understand the frustration you're experiencing with the auto-fill issue. We've taken a closer look at our end and attempted to replicate the situation you've described, and it seems to be working fine from our end. To ensure we're exhaustively troubleshooting this, we've initiated a reset on your file. Before logging back into your account, could you please clear the AccountRight Cache? This can sometimes resolve unexpected issues. Once cleared, please log back in and test if the auto-fill problem persists.

     

    Your cooperation in this troubleshooting process is greatly appreciated. If the issue continues after clearing the cache, please let us know. We're here to help.

     

    If my response has answered your question, please click on "Accept as Solution" to help other users find this information.

     

    Cheers,

    Princess

Princess_R's avatar
Princess_R
MYOB Moderator
8 months ago

Hi Coolcene,

 

Thank you for your post. We understand the frustration you're experiencing with the auto-fill issue. We've taken a closer look at our end and attempted to replicate the situation you've described, and it seems to be working fine from our end. To ensure we're exhaustively troubleshooting this, we've initiated a reset on your file. Before logging back into your account, could you please clear the AccountRight Cache? This can sometimes resolve unexpected issues. Once cleared, please log back in and test if the auto-fill problem persists.

 

Your cooperation in this troubleshooting process is greatly appreciated. If the issue continues after clearing the cache, please let us know. We're here to help.

 

If my response has answered your question, please click on "Accept as Solution" to help other users find this information.

 

Cheers,

Princess